Booking & Hire Terms & Conditions
We want every Dream Play booking to feel clear, straightforward and enjoyable from the very beginning. These terms explain the key information around securing your date, payments, cancellations, outdoor hire, safety and caring for our equipment.
By proceeding with a confirmed booking and paying the required booking deposit, you confirm that you have read, understood and agreed to the Dream Play Events Booking & Hire Terms and Conditions.
Bookings, payments & cancellations
These terms explain how your booking is secured, when payment is due and what happens if you need to cancel.
Bookings & Deposits
A 30% non-refundable booking deposit is required to secure your chosen date and booking with Dream Play Events.
Your booking will not be considered confirmed until the required deposit has been received.
Final Payment
The remaining balance for your booking must be paid in full no later than 7 days before the event.
We kindly ask that all payments are made by the due date so that everything can be prepared and ready for your celebration.
Cancellations
If you choose to cancel your booking, the 30% booking deposit is non-refundable.
This is because your chosen date has been reserved specifically for your celebration and Dream Play Events may have declined other bookings for that date.
Outdoor hire, supervision & venue requirements
These terms help make sure your chosen setup can be installed and enjoyed safely, whether your celebration is indoors or outside.
Outdoor Bookings & Weather
Outdoor bookings are dependent on suitable weather and ground conditions.
Dream Play Events will not set up or allow inflatables or other equipment to be used where weather conditions could make the hire unsafe. This may include high winds, heavy rain or unsuitable ground conditions.
Safety will always take priority when deciding whether an outdoor setup can go ahead.
Adult Supervision
Children must be appropriately supervised by a responsible adult at all times while using Dream Play Events equipment.
The responsible adult should ensure that the equipment is used appropriately and that any safety or usage instructions provided by Dream Play Events are followed throughout the hire.
Venue, Space & Access
Customers are responsible for ensuring that their chosen venue has suitable space and access for the equipment they have booked.
Customers are also responsible for obtaining any permission required by the venue for Dream Play equipment to be installed and used.
If weather, ground conditions, access or the available space mean that equipment cannot be installed safely, Dream Play Events may need to adjust or decline the setup until a suitable alternative can be agreed.
Equipment care, safe use & your agreement
A few final terms help us keep our equipment in beautiful condition and ensure it can be enjoyed safely throughout your celebration.
Care of Equipment
We kindly ask that all Dream Play Events equipment is treated with care throughout the hire period.
Deliberate damage, misuse or equipment requiring excessive cleaning following a hire may result in an additional charge.
Safety Instructions
All safety and usage instructions provided by Dream Play Events must be followed throughout the hire.
These instructions are provided to help ensure that children, guests and equipment remain safe throughout your celebration.
Agreement to These Terms
Customers should read these Booking & Hire Terms and Conditions before confirming their booking.
By proceeding with a confirmed booking and paying the required booking deposit, you confirm that you have read, understood and agreed to these Booking & Hire Terms and Conditions.
These terms are here to keep the booking process straightforward and help every Dream Play celebration run as smoothly and safely as possible. If you have any questions about the terms before booking, please get in touch and we’ll be happy to clarify them.
We want you to feel completely comfortable before confirming your celebration
If there is anything in our Booking & Hire Terms that you would like to clarify, please get in touch before paying your booking deposit. We’ll be happy to answer your questions and help make the booking process as straightforward as possible.