Privacy Policy

Who We Are

Dream Play Events provides luxury children's party and event hire services, including soft play, inflatables, the Balloon House, party extras and bespoke event packages.

For the purposes of this Privacy Policy, references to “Dream Play Events”, “we”, “us” or “our” mean Dream Play Events.

If you have a question about how your personal information is handled, you can contact us at dreamplayevents@icloud.com .

Information We May Collect

The personal information we collect will depend on how you interact with Dream Play Events.

This may include:

• Your name
• Email address
• Telephone number
• Event date
• Venue or event location
• The package, equipment or service you are interested in
• Information about your celebration, theme or setup requirements
• Any other information you choose to provide when contacting us

We may also receive limited technical information relating to the use of our website, depending on the website services and cookies in use.

How We Collect Information

We may receive personal information when you:

• Submit an enquiry through our website
• Contact us by email
• Contact us through social media
• Make or discuss a booking
• Provide information required to organise your event
• Otherwise communicate directly with Dream Play Events

Our website enquiry form is used to collect the details you choose to submit so that we can respond to your enquiry.

How We Use Your Information

Personal information may be used where necessary to respond to you, provide our services and manage Dream Play Events.

This may include using information to:

• Respond to enquiries
• Check availability for your requested event date
• Discuss packages, equipment, themes and event requirements
• Prepare and manage bookings
• Communicate with you before, during or after your booking
• Provide the services you have requested
• Maintain appropriate business and booking records
• Deal with questions, concerns or disputes
• Comply with applicable legal, accounting or regulatory requirements

Our Legal Basis for Using Information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to take steps at your request before entering into a contract
• It is necessary to perform a contract or booking with you
• We have a legitimate business interest in responding to enquiries, providing customer service and operating our business
• We need to comply with a legal obligation
• You have provided consent where consent is required

Enquiry Form Information

When you complete the enquiry form on this website, the information you provide is submitted to Dream Play Events so that we can review and respond to your enquiry.

Submitting an enquiry does not automatically confirm a booking. Information submitted through the form may be retained where reasonably necessary to deal with your enquiry, manage a subsequent booking or maintain appropriate business records.

Sharing Your Information

Dream Play Events does not sell personal information.

Personal information may be shared with trusted service providers where reasonably necessary to operate the website, communicate with customers, administer bookings or provide our services.

Information may also be disclosed where required by law or where necessary to establish, exercise or defend legal rights.

Where third-party service providers process personal information on our behalf, we expect information to be handled appropriately and only for the relevant purpose.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to manage enquiries, bookings, business records and legal or accounting requirements.

Different types of information may need to be retained for different periods. Information that is no longer reasonably required should be securely deleted or otherwise disposed of where appropriate.

Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no internet transmission, email service or electronic storage system can be guaranteed to be completely secure.

Cookies & Website Technology

Our website may use cookies and similar technologies that are necessary for the website to function correctly or that help support website features.

Depending on the services enabled on the website, additional cookies may also be used for purposes such as measuring website performance or understanding how visitors use the site.

Where required, visitors should be given appropriate information and choices regarding non-essential cookies.

Third-Party Websites & Social Media

The Dream Play Events website may contain links to third-party websites and social media platforms, including our social media profiles.

These external services have their own privacy practices and policies. Dream Play Events is not responsible for how an external website or platform handles personal information after you leave our website.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information.

These may include the right to:

• Ask for access to personal information held about you
• Ask for inaccurate information to be corrected
• Ask for personal information to be deleted in certain circumstances
• Ask for processing to be restricted in certain circumstances
• Object to certain types of processing
• Request the transfer of certain information where applicable
• Withdraw consent where processing relies on your consent

These rights are not absolute and may depend on the circumstances and the legal basis on which information is being processed.

Children's Information

Dream Play Events provides services for children's parties and celebrations. However, our website and enquiry process are intended for parents, guardians and other responsible adults arranging an event.

We ask customers not to provide unnecessary personal information about children through the website.

Where information about a child is reasonably required to organise a celebration, it should be limited to what is relevant for that purpose.

Marketing Communications

We will not automatically treat an event enquiry as consent to receive unrelated marketing communications.

Where marketing consent is requested, you can withdraw that consent at any time by contacting Dream Play Events or using any unsubscribe method provided with the communication.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable data protection requirements.

The latest version will be published on this page and the date at the bottom of the policy will be updated where appropriate.

Questions, Requests & Complaints

If you have a question about this Privacy Policy, would like to make a request regarding your personal information or have a concern about how your information has been handled, please contact Dream Play Events in the first instance.

Email: dreamplayevents@icloud.com

You may also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you are unhappy with how your personal information has been handled.